FAQ - Silver Lake Auto & Tire Centers

FAQ

Frequently Asked Questions in Brookfield, Grafton, Hartland, Muskego, New Berlin and Oconomowoc, WI

Yes, we offer same-day appointments depending on availability. Please call or book online to check for open slots.

We service all vehicle types, including Domestic, European, Asian Imports, Electric, Hybrid, Diesel, and Fleet vehicles.

You can schedule an appointment by calling us directly or using our ‘Schedule Service’ button on our website.

Yes, we offer complimentary loaner vehicles and shuttle rides to minimize interruptions to your daily life.

We offer a full range of services including oil changes, check engine light, AC repairs, transmission repairs, brake repairs, alignments, complex diagnostics, all major repairs, and more!

Yes, we have ASE certified technicians and highly trained to handle all types of vehicle repairs.

Yes, we offer an industry-leading 3-year/36,000-mile warranty on most of our repair services. Check out our ‘Warranty’ tab on our website.

We are closed on weekends to allow our team time to reset and spend time with their families. However, you can schedule an appointment for any weekday, through the ‘Schedule Service’ button on our website.

Yes, we offer 24/7 roadside assistance, including towing, car lockouts, and jumpstarts. Please call (262) 567-4131 and our team can further assist!

We accept various payment methods, including credit cards, debit cards, and cash. You can also use our text-to-pay option for your convenience. We also offer finance options through Affirm, Klarna, and Napa Car Care with Synchrony Bank.

Yes, we offer comprehensive digital vehicle inspections and provide detailed digital reports with pictures and videos highlighting urgent repairs and maintenance needs.

Yes, we work with most insurance companies for mechanical repairs only and can assist you with the claims process. Call us for more information.

Yes, our technicians are trained and equipped to handle hybrid and electric vehicle repairs and maintenance.

Yes, we regularly offer promotions and discounts. We thank our community’s local heroes with a 10% discount for active and retired military, police, first responders, firefighters, teachers, nurses, and doctors. Check our ‘Specials’ tab on our website or call us for current offers.

Our expert technicians perform a thorough digital vehicle inspection and provide you with a detailed report including pictures of necessary repairs, prioritizing them by safety and urgency.

Yes, we provide detailed estimates for all repairs and get your approval before starting any work. We will NEVER perform unauthorized repairs!

We use high-quality parts and will discuss options with you, including OEM or aftermarket, to suit your preferences and budget.

Yes, we have a comfortable waiting area with free Wi-Fi, refreshments, coffee, and delicious in-house baked cookies. We understand your time is precious, so we also provide shuttles at no extra cost. We can pick up and deliver your vehicle or offer a complimentary loaner as well.

If your car breaks down after hours, call our 24/7 roadside assistance team at 262-567-4131 for help.

No, we do not perform emissions tests, but wisconsinvip2.org/FindATestCenter can help with the nearest test center.